On thursday 30th June 2011, vodacom had a major network issue. This issue brought down the network for most of the day in several parts of South Africa. Many subscribers were left in the dark and were not happy. 3 Days later and still, vodacom do not know what caused the problem.
MyBroadband.co.za first reported:
Vodacom confirmed the problems, saying that they are aware that certain customers “are experiencing issues calling and SMSing”.
In another article, they said:
Vodacom Group [JSE:VOD] CEO Pieter Uys on Friday claimed that the mobile operator had been a victim of sabotage on its fibre networks.
and
Uys compared the network failure to a hosepipe being severed in two or three pieces with water unable to go through.
On the same day, Vodacom said:
Vodacom has denied that a network outage on Thursday was caused by sabotaged fibre optic cables.
but:
“The cause of the outage is still being determined, and we will only be able to know once we have done a post mortem on the situation,” Vodacom spokesman Richard Boorman said on Friday.
So what was the issue?
ICASA recently conducted a quality of service survey and has found that the largest three mobile operators have failed to meet the minimum requirements for Call Set Up Success Rate (CSSR) and Dropped Call Rate (DCR).
ICASA conducted the sampled quality of service survey on MTN, Vodacom and Cell C’s networks from the 10th to 15th November 2010 in parts of the Gauteng Province.

The results of the survey found that MTN did not meet the target in terms of Call Set Up Success Rate, whereas Vodacom and Cell C have complied with this requirement.

However, all three operators s failed to meet the target in terms of Dropped Call Rate.

Sources:http://mybroadband.co.za/news/telecoms/28015-mobile-operators-fail-quality-test-icasa.html
http://mybroadband.co.za/news/cellular/27891-vodacom-network-problems-2.html
http://mybroadband.co.za/news/cellular/28067-vodacom-denies.html
http://www.fin24.com/Companies/ICT/Vodacom-claims-sabotage-to-its-network-20110701